We are a UK based company, selling worldwide.
Look after your Short Straw and it will look after you.
Read our full care guide here.
You sure can! Make sure you've attached the included silicone comfort tip so you don't burn your lips.
Warm soapy water is usually sufficient. We include a telescopic cleaning brush to make this process a breeze.
Have a read of our full care instructions here
Not at the moment. Think of it as the little black dress of the drinking straw world.
If The Short Straw falls short of your expectations, you can return it for a full refund within 30 days of receiving your order. Please contact us if you wish to return an item - making sure to quote your order number - and a member of the team will get back to you as soon as possible.
You can read our refund policy here.
We certainly do. Please contact us if you are buying for a large group, or are interested in stocking The Short Straw in your store.
Absolutely! You can feel safe shopping with us. Our website is powered by Shopify whose compliance covers all six PCI standard categories making all transactions protected.
We accept payment via 2 main methods:
- Credit/Debit Card (processed by ShopPay)
Both payment processors utilise industry standard encryption technologies and are fully PCI compliant. Our online store also features SSL encryption so you can checkout safely and securely on both desktop and mobile devices.
As long as your order has not been dispatched yet, we are usually able to facilitate most amendments.
If you wish to make changes to your order, please contact us as soon as possible.
We can ship to over 230 countries and territories with Royal Mail.
We offer free shipping on all domestic orders.
International shipping varies from country to country. Shipping is automatically calculated at checkout.
All orders are shipped from our HQ in London, UK.
Domestic orders typically take 3-5 days via Free Standard Shipping or 1-2 days via Express Shipping.
International Shipping varies, although most orders typically reach our customers within 7 days.
Find out more about international shipping here.